Analisis Kepuasan Penumpang Gerbong Kereta Api Khusus Wanita menggunakan Model Servqual
نویسندگان
چکیده
منابع مشابه
Private healthcare quality: applying a SERVQUAL model.
PURPOSE This paper seeks to develop and test the SERVQUAL model scale for measuring Malaysian private health service quality. DESIGN/METHODOLOGY/APPROACH The study consists of 340 randomly selected participants visiting a private healthcare facility during a three-month data collection period. Data were analyzed using means, correlations, principal component and confirmatory factor analysis t...
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ژورنال
عنوان ژورنال: Humaniora
سال: 2011
ISSN: 2476-9061,2087-1236
DOI: 10.21512/humaniora.v2i1.3066